Our customer service representatives are available Monday – Friday, 9:00 a.m. – 5:00 p.m. Mountain Time. Call us at (970) 925-2278. If you get voicemail during or after hours please leave a message with a call back number and we will return your call. You may also e-mail us at firstname.lastname@example.org.
You must call us first at (970) 925-2278 to receive a Return Merchandise Authorization number to include with the products you are returning.
- Returns after 14 days from the time you receive the product will not be accepted.
- There are no returns for the “try me” samples / sizes
- There are no returns for products that have a “try me” option.
- Returns without an RMA (return merchandise authorization) number will not be accepted.
How To Change An Order
Our orders are processed very quickly. Our customer service representatives will be glad to answer any questions you have about the status of your order or modify it if possible. Email us at email@example.com or call us at (970) 925-2278.
Returns And Refunds
For Returns – Before you send back your product you must call us for an RMA # within 7 days of receipt of your product. Let us know if there was a problem with your order. Once we receive the product back your credit card will be refunded within a week. Your cooperation will make sure the processing of your refund is handled quickly and easily. A copy of your original invoice must be included.
For shipping errors or delivery problems, please call customer service number at (970) 925-2278.
You must return your product with a copy of your original invoice or it will not be accepted. All unopened returned products must be in original condition and packaging; otherwise, additional charges may be applied.
Once you acquire an RMA number, Return the product using your preferred shipping method to:
Heaven on Earth
205 S Mill St
Aspen, CO 81611
Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase on your return or in some cases store credit.
Some orders are offered with free shipping, so please be aware that if you return one of these orders, our actual outbound shipping costs will be deducted from your return refund. If a product arrives damaged, or we made an error, we will pay to return the item to us and send a replacement to you. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs will be deducted from your refund.
There is a 15% restocking fee.