Shipping policy

Shipping

We process and ship all orders Monday – Saturday.
Ground USPS orders ship within 1 to 2 business days. 

APO / FPO Military Addresses
We do ship to APO / FPO boxes

How To Change an Order

Our orders are processed very quickly. Our customer service representatives will be glad to answer any questions you have about the status of your order or modify it if possible. Email us at heavenonearthaspen@gmail.com or call us at (970) 925-2278.

Shipping To a Business Address

Orders being delivered to a place of business must include the company name. Please check the “Business Address” check box when you type in your shipping address.

Back Ordered Items

If an item you ordered is currently out of stock but expected within 5 days, we'll ship your entire order together. Otherwise, available items will ship first, and the out-of-stock item will follow at no extra shipping cost once it arrives.

Wrong Address Charge

If your order is missing a STE #, apt. # or has an incorrect address, UPS charges a $5.00 fee. We will pass that $5.00 fee on to you so PLEASE verify your shipping address before placing your order and remember suite numbers if any to avoid a $5 wrong address charge.