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Everything you wanted to know about your massage experience but were afraid to ask.
I know what you’re thinking: Should I leave my underwear on or take them off? I’m referring to when you have to disrobe before a massage, of course. You’re not the first person to wonder and you’re certainly the last one to ask. Here are the answers to those spa etiquette FAQs about getting nude and more:
Should I take all my clothes off, or leave something on? Will I exposed?
It really, truly is up to you and whatever you’re most comfortable with. Just keep in mind that if the body part is covered we can only do compression so as not to get oil on your clothes. Guys, if you’re going to keep your undies on, it’s better to wear briefs than boxers. Boxers cover more of the hamstrings (back of legs) meaning there’s less space to work on. Ladies, your bra straps can be hard to work around, especially if you need a lot of neck and shoulder work. I was trained extensively in learning to drape properly and cover you as we work on different areas of your body so your private parts will never be exposed.
Is it okay if I wear makeup to my facial?
It’s not like you’re going to the dentist and need to brush your teeth beforehand. Whether you have makeup on, it doesn’t matter at all to me. I would never go anywhere without my makeup, and it’s part of your facial experience to have me take it off.
What if I didn’t shave my legs beforehand? Will my stubble gross you out?
So many times women will sheepishly say they forgot to shave and it’s not even something I would ever notice as I massage you. Definitely don’t ever stress about that, the whole point is to relax during your massage!
What if I fall asleep during my massage?
No worries at all. it’s your massage and you get to decide how you want to enjoy it. I don’t even mind if you snore.
What if my stomach growls?
A gurgling stomach is the truest signal you are truly in a resting, parasympathetic state. That’s not your lunch gurgling … it’s your body and your brain truly turning off.
Should I leave a tip if the massage therapist is also the owner?
Let me ask you this: Who wouldn’t want a couple extra bucks? Some guests ask me if the tip is included (which in my mind is another way of saying they don’t really want to tip). Honestly, it really doesn’t matter to me. I would rather you buy some products you can use at home or spend a little extra for an enhancement if that makes your massage or facial even more divine or effective. If you don’t have extra money to tip, consider writing a public review. Probably the #1 reason new clients come to me is because of all the great reviews people have written about Heaven on Earth online. Customer satisfaction—you can’t put a price on that.
Pila Recommends: Try to arrive ten minutes early for your massage so you have time for a bathroom break, a cup of tea, and a little time to unwind before you begin.
I’m Pila, the owner and hands-on esthetician behind Heaven on Earth in beautiful Aspen, Colorado. My skincare journey began over 30 years ago, when a “gap year” led me to a job at Clinique. What started as work quickly became a passion—and ultimately, a calling.
Since then, I’ve had the honor of working with thousands of clients, each with their own story and skin journey. I created Heaven on Earth from a simple belief: skincare isn’t just about products or trends—it’s about connection, care, and rituals that restore you from the inside out.
Whether you’re visiting my spa in Aspen or connecting with me here online, thank you for trusting me with your skin. I can’t wait to share my favorite products, tips, and a little bit of heaven with you.
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Best self care morning ever! Pila did an amazing job with my massage and facial!
Thank you so much for taking the time to leave a review! It was lovely to meet you and I'm glad you enjoyed your massage and facial so much! I can't wait to see you next year too!
Pila is so personable, making me feel like a valued customer! And her Skin Script products are amazing!
Thank you so much, Dawn! I’m so happy to hear that you’ve had a great experience shopping with Heaven on Earth online. I always want you to feel cared for and confident in what you choose. I agree, Skin Script products deliver such beautiful, consistent results. I’m so grateful for your support!
Pila’s massages and facials are the best. She makes sure to talk through any goals or problems ahead of time and address them thoughtfully. Her lymphatic drainage and gua sha add-ons are so effective and soothing. I wish I could see her every day!
My boyfriend and I were on a weekend road trip to Aspen and decided to treat ourselves to facials. We booked online the day before—super quick and easy—and had a wonderful experience from start to finish. Pila was absolutely lovely: kind, knowledgeable, and had the most light, bubbly energy that made us feel instantly at ease. Both of us left feeling refreshed and glowing. Highly recommend if you’re in the area—and we’d definitely come back next time we’re in town!